Terms + Conditions
Conditions of Trading with Think Design Ltd (referred to hereunder as ”The Company”)
1. All offers and quotations are subject to written confirmation by The Company and no employee has the authority to bind The Company in advance of such confirmation. Price lists are based upon prices ruling at the time of quotation but The Company reserves the right to invoice at prices ruling at the of dispatch where this is later than the date of quotation. Quotations are made exclusive of VAT packing and delivery charges unless otherwise stated, and on a strict net price basis. The Company reserves the right to refuse the Customer’s acceptance of a quotation unless such a quotation is stated to be open for a specific period and is not withdrawn within such period.
2. Price lists, and other advertising matter are only an indication of the type of goods offered and no particular therein shall be pending on The Company. All prices quoted therein are subject to alteration or withdrawal from time to time without notice. The stated list of prices and percentages substitutes any other published or advertised before. All goods will be supplied as a specific subject to availability of materials. Where materials are not available The Company reserves the right without further notice to substitute other materials. All descriptive specifications and drawings, all particulars of weight and dimensions and all forwarding specifications issued by The Company are approximate only.
3. Any time or date for delivery given by The Company is an estimate only. Where a period is named for delivery, The Company will use its best endeavor to effect delivery by the day specified but shall not be liable in any way for delay in delivery arising from any cause whatsoever. Refusal by the Customer to accept delivery will constitute a breach of contract. If by reason of instruction or lack of instructions from the Customer delivery in accordance with the contract is delayed for 14 days after the Customer has notified that the goods are ready for dispatch, The Company shall arrange for storage and the goods shall be deemed to be invoiced and delivered. The Customer shall be liable for a reasonable charge for storage. The Company shall have the option to reclaim such goods two months after notification without prejudice to any rights to claim completion, damages or settlement under the contract.
4. Every reasonable attempt shall be made by The Company to maintain the specifications laid down by The Company in its literature relating to specific products (including drawings etc.) and to meet the requirements specified by the Customers order or drawing. However, The Company shall not be responsible for any loss or damage arising from failure, nor will any liability be accepted for the consequences of and deviation from specification not notified to The Company in writing within 10 days of the receipt by the Customer of a sample or of the first delivery of the goods, which ever shall be sooner.
5. The Company does NOT grant the Customer permission to use images or diagrams supplied by the Company of their Goods on intent auction website like eBay etc.
6. In the event of any dispute arising out of these Terms + Conditions of Trading being settled by arbitration then the provision of the Arbitration Act 2010 shall be deemed to prevail. Any agreement incorporating the Terms + Conditions of Trading shall be governed by and be read and construed in accordance with the Irish Law.
7. The Company is entitled to make an additional charge for any work required in advance of an agreed timetable and for any agreed shortening of the contract period. The Company reserves the right to amend these Terms + Conditions at any given time and without prior notice.
8. The Customer’s acceptance of any quotation or order confirmation confirms there agreement to comply with all the Terms + Conditions as set out above.
9. The price doesn’t include transportation values and fees. If the client chooses to transport the product(s) by their own method or means, The Company will be free of any responsibility for any damage incurred during transportation. If transportation is requested from The Company, it will be charged in addition to the product(s).
PRODUCT TERMS
THE PRODUCT
If you are dissatisfied with any of the products we deliver, please contact us within 24hrs of receiving them. All our products are made to order. The Company is free to commit any design improvements without notification. Images on the website may vary from the final product. We work daily to enhance the quality of our products aesthetics, usability and reliability.
DELIVERY
Delivery time is normally 1-‐2 weeks. However we can respond to more urgent turnaround times if necessary. Please contact us if you require a quicker turnaround time. Due to the nature of bespoke manufacturing, expected turnaround times cannot be guaranteed, however we endeavor to achieve these times if at all possible. Please inform us of any breakages or missing items within 24hrs of receiving your delivery. All breakages on delivery must be notified to the delivery driver on receipt of goods.
RETURNS
As all products are made to order, we charge a minimum 30% return fee. All customised orders cannot be returned as they have been personalised for your order and cannot be used for future orders. It is expected that the goods will be returned in the same condition they are received by you. You are liable for all postage costs and breakages incurred during the return delivery. Products must be returned within 30 days of receipt of goods.
CANCELLATION
Orders maybe cancelled within 24hrs of the order being placed unless the goods have already been dispatched. Please contact the office for confirmation of the status of your order. The amount will be refunded using the same method the order was placed.
EXTENT OF LIABILITY
All goods sold on this site are carefully checked and tested. Under no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.
SHIPPING + RETURNS POLICY
SHIPPING POLICY
SHIPMENT PROCESSING TIME
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Note: Further delays can be expected during Covid19.
SHIPPING RATES + DELIVERY ESTIMATES
All deliveries within the Republic of Ireland are subject to a €10 delivery charge (shipping rates may vary). Orders can also be collected from our Dublin offices at G3, Ballymount Dr, Walkinstown, Dublin 12, D12 EN26.
SHIPMENT TO P.O. BOXES OR ADDRESSES
Think Design ships to all addresses in the Republic of Ireland. We do not ship items to P.O. boxes or zones unreachable by post. Please contact us on +353 87 6590602 or hi@thinkdesign.ie should you wish to get an item shipped outside of the Republic of Ireland.
PRODUCT DELIVERY INFORMATION
All products are subject to availability. While every care is taken to state the correct sizes and specifications of all items, slight variations may occur within accepted trade tolerances and in exceptional circumstances, if any article is not available, we may send you a carefully selected substitute of equal or greater value, with your permission only. If for this or any other reason, the goods are not acceptable, they may be returned. Our consumer contracts are governed by Irish law.
RETURNS POLICY
If an item is faulty please contact us on +353 87 6590602 or hi@thinkdesign.ie and we will arrange an appropriate action. In the event of Think Design sending you a replacement for a damaged, defective or wrong item/s, you must return the item to Think Design within 30 days. Think Design reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Think Design confirms we will issue a replacement.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
As per EU laws and guidelines an item can be returned within 14 days provided it is not used, in its original packaging and not damaged in any way.
We are unable to exchange items that are not damaged, defective or incorrect (after 14 days), however if you have received a damaged, defective or incorrect item the following policies apply:
If the item was damaged in transit
If you take delivery of a Think Design package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange, please contact us directly at +353 87 6590602 or hi@thinkdesign.ie.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period. Please contact us directly at +353 87 6590602 or hi@thinkdesign.ie to discuss the nature of any defective item and any possible solutions.
If the item becomes defective (after 30 days of receipt)
Please contact us directly at +353 87 6590602 or hi@thinkdesign.ie to discuss the nature of any defective item and any possible solutions.
If we sent you an item you did not order (an “incorrect” item)
As soon as you find out we’ve sent you an incorrect item, contact us directly at +353 87 6590602 or hi@thinkdesign.ie to arrange return and/or replacement of the item(s) in question.
PRIVACY POLICY
INTRODUCTION
We at Think Design Ltd respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website. By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
+ PERSONAL DATA
This is data that identifies you or can be used to identify or contact you and may include you (LIST Types of personal data COLLECTED e.g. name, address, email address, user IP address in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information).
Such information is only collected from you if you voluntarily submit it to us.
+ NON-PERSONAL DATA
Like most websites, we gather statistical and other analytical information collected on an aggregate basic of all visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anoymised, browser types and other anonymous statistical data involving the use of our website.
PURPOSE FOR WHICH WE HOLD YOUR INFORMATION
+ NON-PERSONAL DATA
We use the non-personal data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
+ PERSONAL DATA
We will process any personal data you provide to us for the following purpose:
1. To provide you with the goods or services you have ordered.
2. To contact you if required in connection with your order or to respond to any communications you might send to us.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We may provide non-personal data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. We will not disclose your personal data to third parties unless you have consented to this disclosure or unless the third party is required to fulfill your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your personal data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
SECURITY
Your personal data is held on secure servers hosted by Blacknight.ie.
The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure.
However, we will take all reasonable steps (including appropriate technical and organizational measures) to protect your personal data.
UPDATING, VERIFYING AND DELETING PERSONAL DATA
You may inform us of any changes in your personal data, and in accordance with our obligations under the Data Protection Act 1988 and 2005 we will update or delete your personal data accordingly. To find out what personal data we hold on you or too have your personal data updated, amended or removed from our database, please contact us at hi@thinkdesign.ie.
Any such data subject requests may be subject to the prescribed fee.
CHANGES TO THE WEBSITE PRIVACY POLICY
Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different form that stated in the Website Privacy Policy, or otherwise disclose to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.